We are happy to offer a refund to first time customers. All we ask is that the item is returned within 30 days of delivery in original unused condition.
Refunds are processed within 2 working days of receiving the item back. No return forms are required so you are welcome to simply send an item back to us as detailed on this page and we will deal with the refund promptly for you.
1) Include your details so we can identify who sent the parcel and process your refund promptly. This should include your name, address, proof of purchase/date of purchase and any relevant order numbers. A copy of the invoice included with your order will include all of these details so we would advise providing this with your return.
2) Package the item securely, including all the original packaging that you received with your item.
3) Clearly display our return address on the package: Dermatique, unit 44, 188 Westferry Road, London E14 3RY
4) Display your own name and address on the parcel, ideally on the back, in case it is undelivered for any reason it should then be returned to sender.
5) We recommend that you use a tracked delivery service when sending your parcel so you can check when we have received the parcel safely for your own peace of mind. You may wish to use a service with the relevant insurance should you feel this is necessary, as we will not be able to offer a refund on an item which has been lost in the post. You are required to pay the postage fee to return the goods to us and any associated postage costs will not be refunded.